Privacy Policy

1. Introduction

Cultura Consulting Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tax preparation and immigration consulting services or visit our website.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name, address, and contact information
• Social Security Number or ITIN
• Date of birth
• Financial information (income, expenses, bank accounts)
• Employment information
• Immigration status and documentation
• Family information relevant to tax or immigration filings

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide tax preparation and immigration consulting services
• Prepare and file tax returns and immigration forms
• Communicate with you about our services
• Comply with legal obligations and IRS requirements
• Improve our services and customer experience
• Protect against fraud and unauthorized access
• Send appointment reminders and service updates

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With government agencies as required for tax filings and immigration processes
• With your explicit consent
• To comply with legal obligations, court orders, or legal processes
• To protect our rights, privacy, safety, or property
• With service providers who assist in our operations (under confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure physical storage of paper documents
• Password-protected systems and databases
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure disposal of documents containing personal information

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for tax records)
• Resolve disputes and enforce agreements
• Meet IRS and immigration record-keeping requirements

After the retention period, we securely destroy or delete your personal information.

7. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Receive a copy of your tax returns and filed documents
• Withdraw consent for non-essential uses of your information

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to know whether your information is sold or disclosed
• The right to opt-out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising privacy rights

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a child under 18, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information